Archive for the ‘Customer Service’ Category

This past ski season marked my 5th year of ski instructing with the well-known Fiorini Ski School. The school has been in business for generations. Many of its students grow-up to become adults who teach for the school, and who later send their own children on the same path: from student to instructor. The Fiorini Ski School began operating in the 1940s, with Bing Crosby as one of its famous clients. 

Over the past 5 years, I’ve noticed that the art of ski instructing shares many parallels with the world of business. Although, I must admit, I have been ski instructing for the fun of it, and not seeing it as “work.” Following are many of the business skills that mirror those of teaching ski lessons to children: (more…)


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(From the minds of Boyd & Boyd)

  1. Deliver the product that the customer wants to fill their need.
  2. Deliver a quality level consistent with the price.
  3. Deliver the product in the time frame the customer needs.
  4. Deliver the degree of human interaction a customer desires.
  5. Have a system of conflict resolution that is fair to all parties.

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