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Archive for September, 2008

(From the minds of Boyd & Boyd)

  1. Deliver the product that the customer wants to fill their need.
  2. Deliver a quality level consistent with the price.
  3. Deliver the product in the time frame the customer needs.
  4. Deliver the degree of human interaction a customer desires.
  5. Have a system of conflict resolution that is fair to all parties.
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